Order Processing Time
Our goal is to process all orders within 24 hours from the receipt of the order. If your order is placed on a weekend or holiday, it is our goal to process and ship your order on the next business day. Subject to availability.
Estimated Delivery Times Following the Date of Shipment
We offer 3 shipping options; Economy, Standard and Express Shipping.
| Shipping option | Delivery Time | Fee | Eligible areas |
|---|---|---|---|
| Economy | This service is valid for local item only. 5-7 days for Peninsula Malaysia 7-10 days for Sabah & Sarawak | Based on your location and package weight | All areas |
| Standard Shipping | 1-6 days for Metro areas 3-10 days for Non-metro areas | Based on your location and the origin of the item | All areas |
| Express Service | For selected areas in Klang Valley only - Order before 1 p.m. delivery is same day by 9 p.m. All orders after 1 p.m. will be delivered on next working day before 9 p.m - Only valid from Monday to Saturday excluding Public Holiday Kuching selected areas - Order before 12 noon delivery is same day by 6 p.m. All orders after 12 noon will be delivered on next working day before 6 p.m - Only valid from Monday to Friday excluding Public Holiday | Minimum shipping fee is RM7.00 per item & subject to parcel weight. | Only available for certain areas in Klang Valley & Kuching |
| Express non Klang Valley (next day delivery) | Available for selected areas in Peninsular Malaysia except Perlis - Orders placed before 8 p.m. are processed for next day delivery. Orders later than that will be processed the day after - For Johor, Terengganu & Kelantan no Express service on Friday & Saturday - For Penang & Pahang service valid from Monday to Satuday - Excluding Public Holidays | Minimum shipping fee is RM7.00 per item & subject to parcel weight. | Available in certain areas in Peninsular Malaysia except Perlis |
Shipping Options
Online order tracking and delivery confirmation are provided by the POS LAJU or any of other courier services. Reibo.my is unable to assume responsibility for packages lost in shipment or when order tracking and delivery confirmation is not available.
Shipping Charges
All shipping charges, including returns and store credit, are the responsibility of the customer. However, if a return is due to damaged or defective merchandise or an error on our part, we will send you a prepaid return label along with your RMA number (please refer to our Return Policy).